Privacy Policy
Your privacy is important to us. This policy explains how Rayman Cleaners collects, uses, and protects your personal information.
Introduction
Rayman Cleaners ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through any of our 10 branch locations across Colombo, Sri Lanka.
By using our services, visiting our website, or submitting information through our contact forms, WhatsApp, or any other communication channel, you consent to the practices described in this Privacy Policy.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our services or visit our website.
Personal Information
- Full name
- Email address
- Phone number
- Company name and designation
- Preferred branch location
Service-Related Information
- Garment types and quantities
- Service preferences and frequency
- Pickup and delivery addresses
- Special handling instructions
- Order history and transaction records
Technical Information
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website URLs
- Cookie and session data
Communication Data
- WhatsApp messages and chat history
- Email correspondence
- Phone call records (date and time only)
- Inquiry form submissions
- Feedback and complaint records
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
Processing your laundry orders, scheduling pickups and deliveries, and managing your account.
Communication
Sending order confirmations, delivery updates, and responding to your inquiries via phone, email, or WhatsApp.
Service Improvement
Analysing usage patterns and feedback to improve our services, processes, and customer experience.
Corporate Partnerships
Managing corporate client accounts, processing bulk orders, and maintaining service level agreements.
Marketing
Sending promotional offers, service updates, and newsletters (with your consent). You may opt out at any time.
Legal Compliance
Complying with applicable laws, regulations, and legal processes as required by Sri Lankan law.
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Partners
With our approved chemical suppliers, packaging partners, and logistics providers solely to fulfil your service orders. These partners are contractually obligated to protect your data.
Corporate Clients
For corporate accounts, relevant service data may be shared with the designated corporate contact person for billing and reporting purposes.
Legal Requirements
When required by law, court order, or governmental authority under Sri Lankan jurisdiction.
Business Protection
To protect the rights, property, or safety of Rayman Cleaners, our employees, customers, or the public.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Secure Systems
Industry-standard encryption and secure data storage protocols.
Access Controls
Restricted access to personal data on a need-to-know basis only.
Regular Monitoring
Continuous monitoring and regular security audits of our systems.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Deletion
Request deletion of your personal data, subject to legal retention requirements.
Right to Restrict Processing
Request that we limit the processing of your data in certain circumstances.
Right to Data Portability
Request your data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Withdraw your consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details provided at the bottom of this page. We will respond to your request within 30 days.
Third-Party Links
Our website may contain links to third-party websites, including Google Maps, WhatsApp, and social media platforms. These third-party sites have their own privacy policies, and we are not responsible for their content or practices.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post the revised policy on our website
- Notify corporate clients via email for significant changes
- Display a notice on our website for a reasonable period
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Address
Rayman Cleaners
184 1/1 High Level Road
Nugegoda, Sri Lanka
Phone & WhatsApp
inquiries@raymancleaners.com
For privacy-specific inquiries
Response Time
We aim to respond to all privacy-related inquiries within 30 business days.