Terms of Service
These terms govern your use of Rayman Cleaners' services. Please read them carefully before engaging our laundry and dry cleaning services.
Acceptance of Terms
By using any services provided by Rayman Cleaners ("we," "our," or "us"), including laundry, dry cleaning, pressing, Stain Removal, pickup and delivery, and any other services offered through our branches, website, WhatsApp, or phone, you agree to be bound by these Terms of Service.
These terms constitute a legally binding agreement between you ("Customer" or "Client") and Rayman Cleaners, operating from our head office at 184 1/1 High Level Road, Nugegoda, Sri Lanka, and all branch locations.
If you do not agree to these terms, please do not use our services. Dropping off garments, scheduling a pickup, or placing an order constitutes acceptance of these terms.
Services Description
Rayman Cleaners provides the following professional laundry and garment care services:
Industrial Washing
High-volume washing for corporate uniforms, production garments, and staff wear using industrial-grade equipment.
Dry Cleaning
Solvent-based cleaning for delicate fabrics, executive wear, and specialised materials.
Pressing & Finishing
Professional steam pressing, vacuum finishing, and garment presentation services.
Stain Removal
Specialized pre-treatment and spotting for stubborn and industrial stains.
Pickup & Delivery
Free doorstep collection and delivery across Greater Colombo coverage area.
Corporate Laundry
Dedicated high-volume processing with custom SLAs for business clients.
Services are available at all Rayman Cleaners branch locations and through our pickup and delivery network. Service availability may vary by location.
Orders & Scheduling
Order Placement
Orders may be placed in-person at any branch, by phone, via WhatsApp, or through our website contact form. All orders are subject to acceptance by Rayman Cleaners.
Garment Inspection
All garments are inspected upon receipt. Customers are responsible for declaring pre-existing damage, stains, or special handling requirements at the time of drop-off or pickup. Failure to declare may affect our liability.
Tagging & Tracking
Each garment receives a unique identification tag for tracking purposes. Customers should retain their receipt or order confirmation for collection.
Turnaround Time
Standard turnaround is 24–48 hours for regular laundry and 48–72 hours for dry cleaning. Express services are subject to availability and may incur additional charges. Corporate SLAs are governed by separate agreements.
Ready Notifications
Customers will be notified via phone or WhatsApp when their order is ready for collection or scheduled for delivery.
Pricing & Payment
Pricing
- Prices are based on garment type, service selected, and volume.
- Current pricing is available at all branch locations.
- Corporate pricing is determined through individual agreements.
- Prices may change without prior notice; the rate at the time of order applies.
Payment
- Payment is due upon collection or delivery of garments.
- We accept cash and bank transfers.
- Corporate clients may be eligible for credit terms as agreed.
- Outstanding balances may incur late payment charges.
Additional charges may apply for express services, oversized items, heavily soiled garments, and specialised Stain Removal. You will be informed of any additional charges before processing.
Pickup & Delivery
Coverage Area
Free pickup and delivery is available within our designated service areas across Greater Colombo. Areas outside our standard coverage may be serviced at an additional cost or may not be available.
Scheduling
Pickups can be scheduled daily, on alternate days, weekly, bi-weekly, or on demand. Corporate clients receive priority scheduling through dedicated routes.
Customer Responsibility
The customer must ensure that someone is available at the pickup/delivery address during the scheduled time. Rayman Cleaners is not responsible for delays caused by customer unavailability.
Risk Transfer
Responsibility for garments transfers to Rayman Cleaners upon acknowledged receipt and returns to the customer upon delivery or collection. Customers should inspect garments upon receipt and report issues within 24 hours.
Delivery Confirmation
Delivered items are considered accepted unless the customer reports an issue within 24 hours of delivery. Delivery to a designated person at the address constitutes valid delivery.
Garment Care & Liability
Rayman Cleaners exercises reasonable professional care in handling all garments. However, please note the following:
Professional Care
We follow industry-standard procedures and use approved chemicals from certified suppliers. All garments are processed according to care label instructions where available.
Fabric Limitations
Some fabrics may react unpredictably to cleaning processes due to age, dye instability, manufacturing defects, or undisclosed treatments. We are not liable for inherent fabric weaknesses.
Care Labels
We follow manufacturer care labels where present. Garments without care labels are processed at the customer's risk. We recommend informing us of any special requirements.
Stain Removal
While we employ professional Stain Removal techniques, 100% stain removal cannot be guaranteed. Some stains may be permanent depending on the substance and fabric type.
Important: Customers should remove all items from pockets before submitting garments. Rayman Cleaners is not responsible for items left in pockets, including cash, jewellery, keys, documents, or electronic devices.
Claims & Compensation
Reporting Period
All claims for loss, damage, or service dissatisfaction must be reported within 24 hours of collection or delivery. Claims made after this period may not be honoured.
Claim Process
Claims must be submitted in writing (email or in-person) with the original receipt, a description of the issue, and the affected garment. Claims will be investigated within 7 business days.
Compensation Limits
In the event of proven loss or damage caused by our negligence, compensation shall not exceed 10 times the cleaning charge for the affected item, or the fair market value of the item (whichever is lower), less allowance for age and wear.
Exclusions
We are not liable for damage resulting from: pre-existing conditions, inherent fabric defects, colour bleeding from unstable dyes, missing or incorrect care labels, items left in pockets, normal wear and tear, or force majeure events.
Resolution
We aim to resolve all valid claims through re-cleaning, repair, or fair compensation. Our decision on claims is made in good faith and considers industry standards for garment care.
Unclaimed Items
Garments must be collected within the following timeframes:
Standard holding period for all completed orders at no additional charge.
Storage charges may apply. Customer will receive reminder notifications.
Rayman Cleaners reserves the right to dispose of unclaimed items at its discretion.
Rayman Cleaners will attempt to contact the customer at least twice before considering items abandoned. We are not liable for items unclaimed beyond 60 days.
Corporate Accounts
Corporate clients are subject to both these general Terms of Service and any additional terms specified in their individual service agreement. In the event of conflict, the corporate service agreement shall prevail.
Service Level Agreements
Custom SLAs define turnaround times, volume commitments, quality standards, and escalation procedures.
Credit Terms
Eligible corporate clients may receive monthly billing with agreed payment terms (typically 15–30 days).
Dedicated Processing
Corporate orders are processed on dedicated lines to ensure segregation and compliance with client requirements.
Account Management
A designated account representative is assigned to manage the corporate relationship and resolve issues.
Cancellation & Refunds
Before Processing
Orders may be cancelled at no charge if the request is received before processing begins. Contact us immediately by phone or WhatsApp.
During Processing
Once processing has commenced, cancellation is not possible. Full charges will apply for services already rendered.
Refund Policy
Refunds are only issued in cases where Rayman Cleaners has failed to deliver the agreed service. Refund requests must be submitted within 7 days of service delivery. Refunds are processed within 14 business days.
Re-Cleaning
If you are not satisfied with the quality of service, we offer free re-cleaning within 48 hours of collection. This must be requested with the original receipt.
Prohibited Items
The following items must not be submitted for cleaning. Rayman Cleaners reserves the right to refuse service and accepts no liability for damage to prohibited items:
Limitation of Liability
To the maximum extent permitted by law:
- 1.Rayman Cleaners' total liability for any claim shall not exceed the total service charges paid for the specific order in question.
- 2.We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from our services.
- 3.We are not liable for delays, failures, or damages caused by events beyond our reasonable control (force majeure), including but not limited to natural disasters, power outages, strikes, government actions, or pandemic-related disruptions.
- 4.Liability for loss or damage to garments is limited as specified in Section 7 (Claims & Compensation).
Indemnification
You agree to indemnify, defend, and hold harmless Rayman Cleaners, its directors, officers, employees, and agents from and against any claims, damages, losses, costs, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms of Service; (b) your use of our services; (c) your submission of prohibited items; or (d) any misrepresentation regarding the condition or nature of garments submitted for service.
Governing Law & Disputes
These Terms of Service shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any dispute arising out of or in connection with these terms shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved amicably within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.
Changes to These Terms
Rayman Cleaners reserves the right to modify or update these Terms of Service at any time. Changes take effect upon posting on our website or display at our branches.
- Material changes will be communicated through our website and branch notices.
- Corporate clients will be notified via email of significant changes.
- Continued use of our services after changes constitutes acceptance of the updated terms.
- The current version always supersedes all previous versions.
Contact Information
For questions about these Terms of Service, claims, or general inquiries, please contact us:
Registered Office
Rayman Cleaners
184 1/1 High Level Road
Nugegoda, Sri Lanka
Phone
Office Hours
Monday – Saturday
8:00 AM – 6:00 PM